Terms of service

Last Updated: 13-Jun-2026

Welcome to Zupraa Global. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. General Conditions

By using this website, you represent that you are at least 18 years old or have the permission of a parent or legal guardian.

We reserve the right to refuse service to anyone for any reason at any time, subject to applicable laws.

Your use of this website must comply with all applicable laws and regulations.

2. Account Terms

When creating an account on our website, you agree to:

  • Provide accurate and complete information

  • Maintain and promptly update your account information

  • Keep your login credentials secure

  • Accept responsibility for all activities that occur under your account

You are responsible for maintaining the confidentiality of your account credentials.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Pricing and Payment

All prices displayed on our website are listed in [CURRENCY] unless otherwise stated.

We reserve the right to modify prices at any time without prior notice.

By placing an order, you agree to pay all applicable charges, including:

  • Product prices

  • Shipping fees

  • Applicable taxes and duties

Payments are processed through secure third-party payment providers. We do not store complete payment card information on our servers.

Orders may be cancelled if payment authorization fails or fraudulent activity is suspected.

4. Product Descriptions and Availability

We strive to ensure that product descriptions, images, specifications, and pricing are accurate.

However, we do not warrant that all information on the website is complete, current, or error-free.

Because many products are handcrafted or made from natural materials, slight variations in color, finish, size, or appearance may occur.

We reserve the right to discontinue products or limit quantities without notice.

5. Order Acceptance and Cancellation

Your order constitutes an offer to purchase products from us.

After receiving your order, we may:

  • Accept the order

  • Decline the order

  • Cancel the order

We reserve the right to refuse or cancel orders due to:

  • Product unavailability

  • Pricing errors

  • Payment issues

  • Suspected fraud

  • Incorrect customer information

If your order is cancelled after payment has been processed, an appropriate refund will be issued.

6. Shipping and Delivery

We aim to process and dispatch orders within 1–3 Business Days.

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery delays may occur due to:

  • Customs processing

  • Carrier delays

  • Weather conditions

  • Public holidays

  • Other circumstances beyond our control

Risk of loss and ownership of products transfer to the customer upon delivery.

Customers are responsible for providing accurate shipping information.

7. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Customers should review the Return and Refund Policy before making a purchase.

We reserve the right to refuse returns that do not meet our stated return requirements.

Approved refunds will be processed using the original payment method within 5–10 Business Days.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product images

  • Text

  • Graphics

  • Designs

  • Website layout

is owned by or licensed to Zupraa Global  and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Prohibited Uses

You agree not to use the website:

  • For any unlawful purpose

  • To violate any local, state, national, or international law

  • To infringe upon intellectual property rights

  • To distribute malicious software or harmful code

  • To interfere with website security or functionality

  • To engage in fraudulent activities

  • To collect customer information without authorization

  • To impersonate another person or entity

Violation of these provisions may result in account termination and legal action.

10. Disclaimer of Warranties

Products and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Zupraa Global makes no warranties, express or implied, including but not limited to:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

We do not guarantee uninterrupted, error-free, or secure operation of the website.

11. Limitation of Liability

To the maximum extent permitted by law, Zupraa Global, its owners, employees, affiliates, suppliers, and partners shall not be liable for any:

  • Indirect damages

  • Incidental damages

  • Special damages

  • Consequential damages

  • Loss of profits

  • Loss of revenue

  • Loss of data

arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Zupraa Global, its directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses arising from:

  • Your violation of these Terms

  • Your misuse of the website

  • Your violation of any law or third-party rights

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms, the website, or any purchase made through the website shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana, India

14. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time.

Changes become effective immediately upon posting on the website.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

15. Contact Information

If you have any questions regarding these Terms, please contact us:

Zupraa Global
Email: hello@zupraaglobal.com
Business Address: 
30 N Gould St Ste R 
Sheridan, WY 82801 
Phone: +919088207400