Shipping policy

Last Updated: 13-Jun-2026

Thank you for shopping with ZUPRAA GLOBAL. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy below for information regarding order processing, shipping methods, delivery timelines, and related matters.

1. Order Processing

All orders are processed within 1–3 Business Days after payment confirmation.

Orders are processed during normal business days, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking details.

Please note that processing times may be extended during peak seasons, promotional events, or due to unforeseen circumstances.

2. Shipping Methods

We offer the following shipping options:

  • Standard Shipping

  • Expedited Shipping (if available)

  • Express Shipping (if available)

Available shipping methods may vary depending on the delivery destination and product availability.

The shipping options available for your order will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

Domestic Shipping

  • Standard Shipping: 3–7 Business Days

  • Expedited Shipping: 3–7 Business Days

  • Express Shipping: 3–7 Business Days

International Shipping

  • Standard International Shipping: 3–7 Business Days

  • Express International Shipping: 3–7 Business Days

Delivery estimates begin after the order has been processed and shipped.

Please note that these are estimated delivery times and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated based on:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping method

Shipping costs will be displayed during checkout before payment is completed.

Shipping Rates

  • Standard Shipping: Free Shipping

  • Expedited Shipping: Free Shipping

  • Express Shipping: Free Shipping

Free Shipping

We may offer free shipping promotions on qualifying orders. Eligibility requirements and promotional conditions will be clearly stated on our website.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking number

  • Carrier information

  • Tracking link (where available)

Tracking information may take up to 24–48 hours to become active after shipment.

Customers can use the provided tracking information to monitor delivery progress.

6. International Shipping

We proudly ship to selected international destinations.

Please note:

  • International customers may be responsible for customs duties, taxes, import fees, or other government charges imposed by their country.

  • These charges are not included in the product price or shipping fee unless otherwise stated.

  • Customs processing may affect delivery times.

Customers are responsible for ensuring that ordered products comply with local import regulations.

7. Delivery Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to factors beyond our control, including:

  • Customs inspections

  • Weather conditions

  • Carrier disruptions

  • Public holidays

  • Natural disasters

  • High shipping volumes

  • Incorrect shipping information provided by the customer

We appreciate your patience and understanding in such situations.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect or incomplete shipping information is provided:

  • Delivery delays may occur.

  • Additional shipping fees may apply.

  • We may be unable to guarantee successful delivery.

Please contact us immediately at [EMAIL ADDRESS] if you notice an error in your shipping details after placing an order.

9. Lost, Damaged, or Missing Packages

If your package is lost, damaged, or arrives with missing items, please contact us within [X DAYS] of delivery.

When contacting us, please include:

  • Order number

  • Photos of damaged items or packaging (if applicable)

  • A detailed description of the issue

We will investigate the matter and work toward an appropriate resolution.

10. Delivery Refusal and Returned Packages

If a package is refused by the recipient or returned due to an incorrect address, failure to collect, or inability to deliver, additional shipping charges may apply.

Refund eligibility for returned packages will be subject to our Return and Refund Policy.

11. Contact Us

If you have any questions regarding shipping, please contact us:

ZUPRAA GLOBAL
Email: hello@zupraaglobal.com
Phone: +919088207400
Business Address: 
30 N Gould St Ste R 
Sheridan, WY 82801 

We are committed to providing excellent customer service and will do our best to assist you with any shipping-related concerns.