Privacy policy

Last Updated: 13-Jun-2026

Welcome to Zupraa Global. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Payment information (processed securely through third-party payment providers)
Any information you voluntarily provide to us

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Pages visited
Time spent on pages
Referral sources
Website usage data

2. How We Use Your Information

We use the information we collect to:

Process and fulfill orders
Provide customer support
Communicate order updates and shipping information
Respond to inquiries and requests
Improve our website, products, and services
Personalize your shopping experience
Prevent fraud and unauthorized transactions
Comply with legal and regulatory obligations
Send promotional emails and marketing communications (where permitted by law)

You may opt out of marketing communications at any time.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

Remember your preferences
Maintain shopping cart functionality
Analyze website traffic and performance
Improve website functionality
Deliver relevant advertisements

You can modify your browser settings to refuse cookies. However, some website features may not function properly if cookies are disabled.

4. Payment Information

We do not directly store complete payment card details on our servers.

Payments are processed through trusted third-party payment gateways that comply with applicable security standards. Your payment information is handled according to the privacy policies of those providers.

5. Third-Party Services

We may share information with trusted third-party service providers who help us operate our business, including:

Payment processors
Shipping and logistics providers
Website hosting providers
Analytics providers
Marketing and advertising platforms
Customer support tools

These service providers are authorized to use your information only as necessary to provide services on our behalf.

We are not responsible for the privacy practices of third-party websites linked from our website.

6. Data Security

We take reasonable technical, administrative, and physical measures to protect your personal information from:

Unauthorized access
Disclosure
Alteration
Loss
Misuse

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Meet legal, accounting, and tax obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where practical.

8. Customer Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent where applicable
Object to certain processing activities
Request information about how your data is used

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Compliance with Indian Laws

We strive to comply with applicable Indian laws and regulations relating to data protection, privacy, and electronic commerce, including relevant provisions under the Information Technology Act, 2000 and applicable rules and regulations.