Refund policy

Last Updated: [DATE]

At ZUPRAA GLOBAL, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 30 days of delivery.

  • Be unused and in its original condition.

  • Be returned in its original packaging, including all accessories, tags, and documentation (if applicable).

  • Include proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these requirements.

2. Return Timeframe

Customers must initiate a return request within Within 7 Days of delivery .

To request a return, please contact us at hello@zupraaglobal.com with:

  • Order number

  • Customer name

  • Reason for return

  • Photos of the product (if applicable)

Once your request is reviewed, we will provide instructions for returning the item.

3. Refund Process

After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method used during purchase.

Refunds may include:

  • Product purchase price

  • Applicable taxes (where required by law)

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

4. Refund Timing

Approved refunds will be processed within 5–10 Business Days after the returned item has been received and inspected.

Depending on your payment provider or financial institution, it may take additional time for the refund to appear in your account.

5. Exchanges

We offer exchanges for eligible items when:

  • The item arrives damaged.

  • The item is defective.

  • The wrong item was shipped.

If you would like to request an exchange, please contact us at hello@zupraaglobal.com

Exchange requests are subject to product availability.

If the requested replacement item is unavailable, a refund may be issued instead.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 5–10 Business Days of delivery.

Please provide:

  • Your order number

  • Photos of the item

  • Photos of the packaging

  • A description of the issue

Upon verification, we will offer one of the following remedies:

  • Replacement product

  • Exchange

  • Full refund

  • Partial refund (where appropriate)

There will be no additional charge to the customer for verified damaged or defective items.

7. Non-Returnable Items

The following items are generally not eligible for return:

  • Used products

  • Products damaged due to misuse or improper care

  • Gift cards

  • Clearance or final-sale items

  • Customized or personalized products

  • Products returned without prior authorization

  • Products returned beyond the stated return period

Additional exclusions may apply where permitted by law.

8. Return Shipping Costs

If the Return Is Due to Customer Preference

Customers are responsible for return shipping costs when returning products for reasons such as:

  • Change of mind

  • Ordered the wrong item

  • No longer needed

If the Return Is Due to Our Error

We will cover return shipping costs when:

  • The wrong item was shipped

  • The item is defective

  • The item arrived damaged

In such cases, return shipping instructions will be provided by our customer support team.

9. Lost Return Shipments

We recommend using a trackable shipping service when returning products.

We are not responsible for returns that are lost or damaged during transit back to us.

Customers should retain proof of shipment until the return process is completed.

10. Order Cancellations

Orders may be cancelled before shipment by contacting us at hello@zupraaglobal.com.

Once an order has been shipped, cancellation may no longer be possible and the order will be subject to this Return & Refund Policy.

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

ZUPRAA GLOBAL
Email: hello@zupraaglobal.com
Phone: +919088207400
Business Address: 
30 N Gould St Ste R 
Sheridan, WY 82801 

We are committed to resolving customer concerns fairly, promptly, and professionally.